Remote Training, Deployment and Maintenance


Due to COVID-19 travel restrictions and safety procedures, it is difficult to support customers with onsite deployment, training, and maintenance services.

But manufacturing and warehouse facilities all over the world still need to transport and deliver materials. Efficient material handling is just as important as ever.

CASUN has the ability to create safer, more socially-distanced work environments while improving flexibility and product cycles.

How Remote Training, Deployment, and Maintenance Works

With our Remote Deploying, Training, and Maintenance services, we can support customers with setup and training 100% online to ensure the safety of everyone involved. We have a remote customer support team who can work based on your time zone, that way wherever you are, we will be there for you.

1. Design Your Mobile Robots Solution

First, with your project requirements, our engineers will design an AGV solution that is tailored to your facility’s needs. We will consider your KPI targets, facility layout, workflows, and more while communicating consistently with your team to ensure the ideal solution. We have four robot models for different payloads and multiple top attachments available so we can customize a proposal to your specific needs. Once the solution has been determined and approved, we will prepare your robots and attachments for delivery.

2. Receive AGVs and Accessories to Deploy Remotely

Once your AGVs and accessories are ready, we will ship them to you while also providing you with all the online support you need. You will get a dedicated team member who is available for ongoing video-conferencing support, along with step-by-step guides and training materials. You will have access to live virtual training, where you can ask questions and learn everything you need to know for successful deployment.

3. Get Consistent Support to Keep Everything Moving

Our team is here to empower you each step of the way, allowing for a successful and streamlined deployment process. We will be there to help if issues arise. We provide ongoing and extensive remote support, in addition to individualized training that empowers your team to confidently diagnose and troubleshoot deployment.

Help your Material Handling Better

Don’t wait to get your fleet into operation. With remote deployment, you can have a fully autonomous material handling fleet installed and deployed without worrying about global travel restrictions and social distancing procedures.

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